• How do I submit a Warranty Claim?

    To Initiate a warranty claim:

    Please contact warranty.usa@boardriders.com When doing so, please include:

    • Your name
    • Product number/Color/Size
    • Brief description of the issue that you are encountering with the product
    • Photos of the defective area
    • Copy of the original proof of purchase
    • All inbound shipping charges are the responsibility of the consumer.  Boardriders handles all return shipping costs.
    • Boardriders is not responsible for any suits lost in transit by the carrier.
    • Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to the sender.

    At this time, there are delays in processing warranty requests.  Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests as promptly as possible.

    If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com

     

  • How do I check the status of my Warranty Claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to the sender.

    At this time, there are delays in processing warranty requests.  Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests as promptly as possible.

    If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com

  • Apparel & Accessories Warranty

    Apparel and Accessories Warranty Policy

    Policy covers specifically: Apparel & Accessories

    Element warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Element product is found to be defective after inspection by a warranty technician, Element will repair or replace the product with an existing comparable model at the technician’s discretion.

    Element is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.
  • Luggage Warranty

    Policy covers specifically: Bags, Backpacks and Luggage.

    Element warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Element product is found to be defective after inspection by a warranty technician, Element will repair or replace the product with an existing comparable model at the technician’s discretion.

    Element is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.
    • - Repaired or replaced products are covered for the remainder of the original warranty.
  • Footwear Warranty

    Policy covers specifically: Footwear.

    Element warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Element product is found to be defective after inspection by a warranty technician, Element will repair or replace the product with an existing comparable model at the technician’s discretion.

    Element is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Warranty policy is subject to the following limitations:

    • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • - All warranty claims returned must have prior return authorization.