• Return Policy

    U.S. Returns Only.

    RETURN POLICY

    2021 HOLIDAY EXTENDED RETURN POLICY: Orders placed through 11/11 - 12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our return guidelines.

    • Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable.
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    CREATE A RETURN LABEL

    For all MyElement members, return shipping labels are FREE. For Canada orders. Please see the return policy here.

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a MyElement account and receive free return shipping labels.

    • Click Here to select the item(s) to be returned and print your return label.
    • Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.

    Additional processing time may occur depending on your financial institution before the funds appear on your account.

    TRACKING YOUR RETURN

    You will be notified via email throughout your package journey and once your refund has been processed.

    To check the status of your return, click here. 

     

  • How do I return an item?

    If the item(s) your returning meet out return policy, please click here to create a return and receive a shipping label. 

    Please Note: We only accept returns for item(s) placed on elementbrand.com.

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. You can return any unwanted item(s) ordered on elementbrand.com by logging into your original order. Please click here to start your return.

     

     

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here

    Please Note: that all returns take 7-10 business days to complete from the day our facility receives it.

  • What is your return policy?

    We’ll gladly accept merchandise purchased online at Elementbrand.com within 30 days for return as long as the item(s) meet our return guidelines.

    Please review our Return Policy for guidelines and additional details by clicking here.