• Shipping Rates and Timelines

    U.S. Shipping Only. We do not offer international shipping.

    Shipping Methods & Timelines

    US PO Box Shipping:  PO Boxes & APO/FPO addresses are limited to only Standard shipping method.  UPS Ground or Expedited shipping methods are unavailable at this time. 

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse. 

    Second Day/Next Day Order Processing: Orders placed before 9 AM PST typically ship the same day. Orders placed after 9 AM PST, will ship out the following business day. (Excludes weekends & all U.S. federal holidays). 

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has been shipped.

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    Holiday Shipping:

    To ensure you receive your order by December 24th, please see the shipping cutoff dates below.

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    Orders placed after the cutoff dates will still be processed regularly but may experience some delays in transit due to the busy shopping season.

  • Why am I missing an item from my order?

    If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.

    If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.

  • How do I get free shipping?

    Join the My Element loyalty program for free shipping, free returns, and other awesome perks. Click here to sign up!

     

  • When will my order ship?

    Economy/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Second Day/Next Day Order Processing: Orders placed before 9 AM PST typically ship the same day. Orders placed after 9 AM PST, will ship out the following business day. (Excludes weekends & all U.S. federal holidays).

    Delivery time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has been shipped.

     

  • Can I ship my order to a PO BOX?

    Orders shipping within the US to a PO Box & APO/FPO addresses are limited to only a Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time.

  • My tracking says delivered, but I don't have it?

    There can be multiple reasons why your tracking states delivered but you have not received your package. 

    • Carrier Hand Off: Some packages travel through multiple carriers.
      • Example: You may receive a UPS tracking number, but USPS may complete the final delivery.
    • In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
    • Look for a notice of attempted delivery.
    • Look around the delivery location for your package. Some carriers may hide packages to avoid theft.

    If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here




  • How can I change my shipping address?

    Unfortunately, once an order has been submitted we are unable to cancel or make any modifications.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind that delivery time frame begins calculating once order has shipped from the warehouse.

  • How do I check my order status?

    Please visit our Order Status and Returns Page to check the current status of your order by clicking here

    Please note: All orders take 1-3 business day to process depending on your shipping method selected.