• How do I check my order status?

    Here are some helpful tips & tools to help you check the status of your order:

    • Check your email - We send you regular emails regarding the status of your order.
    • Visit our Order Status page - Click here.  to check your order status online at any time.
    • Contact us - If you still have questions about your order, please contact us by clicking here

    Please Note: Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.


  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here. 

    Please keep in mind that delivery time frames begin calculating once your order has shipped from our warehouse.

  • Can I cancel an order?

    We are unable to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

  • Why was an item canceled from my order?

    Unfortunately, orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include:

    • We are unable to ship to the address provided.
    • your item has become unavailable at the time of packing.
    • We are having difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be charged for any cancelled item(s)/ order.

  • Shipping-Flat Bars and Rails

    Due to their size, Skate Rails require an oversized package for shipping, which can only be processed through Ground Shipping. Please note that free shipping benefits for loyalty members are applicable only to Standard shipping and do not cover the expenses associated with “oversized packages”.

  • How do I return an item?

    Click Here to select the item(s) to be returned and print your return label.

    • Merchandise must be returned within 30 days from the date of purchase.
    • Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
    • Once submitted, a return shipping label will be generated and emailed to you.
    • Please print the shipping label.
    • Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • Remember to keep your tracking number!

    Please allow 10-14 business days for your return to arrive to our facility.
    Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here. Please Note: We only accept returns for online order placed directly with elementbrand.com. 

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here.

    Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back to the original form of payment.

  • Do you restock items?

    Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.


  • How do I submit a warranty claim?

    To initiate a warranty claim:

    Please contact warranty.usa@boardriders.com  when doing so, please include:

    • Your name
    • Product number/color/size
    • Brief description of the issue that you are encountering with the product
    • Photos of the defective area
    • Copy of the original proof of purchase

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed.

    Warranty claim shipments sent in without prior approval will be returned to sender.

  • Do promo codes have restrictions?

    Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.

    Please Note: Most exclusions include third party goods, hard goods, snow apparel, signature series, and special collections.

  • Non-Element Returned Item

    Please ensure you return the correct item(s) when making a return. Element is not responsible for non-Element items shipped back to us in error.
    Items mistakenly shipped are not stored. If you accidentally sent the wrong item to Element, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned. No compensation will be provided for incorrect items sent to Element.

  • How can I unsubscribe from Newsletters?

    Located at the bottom of every email, there is an "Unsubscribe" link. Please click this link if you wish to unsubscribe and no longer receive our newsletters.


    If you're unable to unsubscribe and need additional assistance, please contact Customer Service here.



  • Do you give stickers out for free?

    Unfortunately, we do not offer free stickers at this time. We appreciate your support for Element.