• Authorized Element Websites

    Here is a compilation of OFFICIAL Element websites. If you encounter a website with "Element" in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.










    Apac/ Asia







    New Zealand





















    United Kingdom




  • How do I check my order status?

    Here are some helpful tips & tools to help you check the status of your order:

    • Check your email - We send you regular emails regarding the status of your order.
    • Visit our Order Status page - Click here.  to check your order status online at any time.
    • Contact us - If you still have questions about your order, please contact us by clicking here

    Please Note: Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.


  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here. 

    Please keep in mind that delivery time frames begin calculating once your order has shipped from our warehouse.

  • Can I cancel an order?

    We are unable to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

  • Why was an item canceled from my order?

    Unfortunately, orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include:

    • We are unable to ship to the address provided.
    • your item has become unavailable at the time of packing.
    • We are having difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be charged for any cancelled item(s)/ order.

  • Shipping-Flat Bars and Rails

    Due to their size, Skate Rails require an oversized package for shipping, which can only be processed through Ground Shipping. Please note that free shipping benefits for loyalty members are applicable only to Standard shipping and do not cover the expenses associated with “oversized packages”.

  • How do I return an item?

    FINAL SALE: Due to scheduled warehouse changes, all Element orders placed after 2/1/24 are final sale until further notice (not eligible for return or exchange).

  • Why is the My Element program discontinuing?

    Thank you for being a valued member of the My Element family. What a ride it has been. Unfortunately, it is time to move in a new direction. On March 3, 2024, the My Element program will discontinue as the company explores new ways to bring us together through skateboarding. 

    Be sure to use up any remaining loyalty points as they will expire at 11:59 pm PST on March 3, 2024

    Thanks again for all your support. We look forward to what we build together in the future! 

  • Do you restock items?

    Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.


  • Do promo codes have restrictions?

    Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.

    Please Note: Most exclusions include third party goods, hard goods, snow apparel, signature series, and special collections.

  • How can I unsubscribe from Newsletters?

    Located at the bottom of every email, there is an "Unsubscribe" link. Please click this link if you wish to unsubscribe and no longer receive our newsletters.


    If you're unable to unsubscribe and need additional assistance, please contact Customer Service here.



  • Do you give stickers out for free?

    Unfortunately, we do not offer free stickers at this time. We appreciate your support for Element.