RETURNS

  • Return Policy

    U.S. Returns Only.

    RETURN POLICY

    • Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM
    • Merchandise must be returned within 30 days from the date of purchase.
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable.
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    CREATE A RETURN LABEL

    For all MyElement members, return shipping labels are FREE. For Canada orders. Please see the return policy here.

    For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a MyElement account and receive free return shipping labels.

    • Click Here to select the item(s) to be returned and print your return label.
    • Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.

    Additional processing time may occur depending on your financial institution before the funds appear on your account.

    TRACKING YOUR RETURN

    You will be notified via email throughout your package journey and once your refund has been processed.

    To check the status of your return, click here. 

     

  • How do I return an item?

    Click Here to select the item(s) to be returned and print your return label.

    • Merchandise must be returned within 30 days from the date of purchase.
    • Once submitted, a return shipping label will be generated and emailed to you.
    • Please print the shipping label.
    • Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • Remember to keep your tracking number!

    Please allow 10-14 business days for your return to arrive to our facility.
    Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. You can return any unwanted item(s) ordered on elementbrand.com by logging into your original order. Please click here to start your return.

     

     

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here.

    Once you've accessed your order, click on “Check Status” under the item being returned, which will show tracking for the return package.

    Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back to the original form of payment.

    Delays with your return may be caused by the carrier for numerous reasons. If there has been no update with your return or a scan made within 5 business days, please contact our customer service team here for further assistance.

  • How long can a return take to complete?

    Once a return has been sent back, please allow 10-14 business days for transit time. Once our facility has received the return, allow for an additional 7-10 business days for the refund to be completed back to your original form of payment.

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  • Returned an order purchased with a prepaid gift card?

    If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless or what was used.

    If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.