SHIPPING

SHIPPING

• Shipping Rates and Timelines

  U.S. Shipping Only. We do not offer international shipping.

  Shipping Methods & Timelines

  US PO Box Shipping:  PO Boxes & APO/FPO addresses are limited to only Standard shipping method.  UPS Ground or Expedited shipping methods are unavailable at this time. 

  Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse. 

  Second Day/Next Day Order Processing: Orders placed before 9 AM PST typically ship the same day. Orders placed after 9 AM PST, will ship out the following business day. (Excludes weekends & all U.S. federal holidays). 

  Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has been shipped.

  

• Why am I missing an item from my order?

  If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.

  If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.

• How do I get free shipping?

  Join the My Element loyalty program for free shipping, free returns, and other awesome perks. Click here to sign up!

   

• Shipping-Flat Bars and Rails

  Due to their size, Skate Rails require an oversized package for shipping, which can only be processed through Ground Shipping. Please note that free shipping benefits for loyalty members are applicable only to Standard shipping and do not cover the expenses associated with “oversized packages”.

• When will my order ship?

  Economy/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.
  
  Second Day/Next Day Order Processing: Orders placed before 9 AM PST typically ship the same day. Orders placed after 9 AM PST, will ship out the following business day. (Excludes weekends & all U.S. federal holidays).
  
  Delivery time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has been shipped.

   

• Can I ship my order to a PO BOX?

  Orders shipping within the US to a PO Box & APO/FPO addresses are limited to only a Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time.