FAQ

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here. 

    Please keep in mind that delivery time frames begin calculating once your order has shipped from our warehouse.

  • Can I cancel an order?

    We are unable to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

  • Why was an item canceled from my order?

    Unfortunately, orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include:

    • We are unable to ship to the address provided.
    • your item has become unavailable at the time of packing.
    • We are having difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be charged for any cancelled item(s)/ order.

  • How do I return an item?

    Click Here to select the item(s) to be returned and print your return label.

    • Returns must be shipped back within 30 days of receiving your order.
    • Once submitted, a return shipping label will be generated and emailed to you.
    • Please print the shipping label.
    • Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • Remember to keep your tracking number!

    Please allow 10-14 business days for your return to arrive to our facility.
    Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here. Please Note: We only accept returns for online order placed directly with elementbrand.com. 

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