To Initiate a warranty claim:
Please contact email@example.com When doing so, please include:
- Your name
- Product number/Color/Size
- Brief description of the issue that you are encountering with the product
- Photos of the defective area
- Copy of the original proof of purchase
- All inbound shipping charges are the responsibility of the consumer. Boardriders handles all return shipping costs.
- Boardriders is not responsible for any suits lost in transit by the carrier.
- Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.
Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to sender.