How do I submit a Warranty Claim?

To Initiate a warranty claim:

Please contact When doing so, please include:

  • Your name
  • Product number/Color/Size
  • Brief description of the issue that you are encountering with the product
  • Photos of the defective area
  • Copy of the original proof of purchase
  • All inbound shipping charges are the responsibility of the consumer.  Boardriders handles all return shipping costs.
  • Boardriders is not responsible for any suits lost in transit by the carrier.
  • Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.

Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to the sender.

At this time, there are delays in processing warranty requests.  Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests as promptly as possible.

If you need assistance on an existing warranty claim please email


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