Return Policy

U.S. Returns Only.

RETURN POLICY

  • Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM
  • Merchandise must be returned within 30 days from the date of purchase.
  • Merchandise must be in original condition.
  • Items listed as FINAL SALE cannot be returned for a refund.
  • Shipping charges incurred during checkout are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

CREATE A RETURN LABEL

For all MyElement members, return shipping labels are FREE. For Canada orders. Please see the return policy here.

For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a MyElement account and receive free return shipping labels.

  • Click Here to select the item(s) to be returned and print your return label.
  • Drop your package off at any U.S. mail location.

Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.

Additional processing time may occur depending on your financial institution before the funds appear on your account.

TRACKING YOUR RETURN

You will be notified via email throughout your package journey and once your refund has been processed.

To check the status of your return, click here. 

 

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