Please ensure you return the correct item(s) when making a return. Element is not responsible for non-Element items shipped back to us in error.
Items mistakenly shipped are not stored. If you accidentally sent the wrong item to Element, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned. No compensation will be provided for incorrect items sent to Element.
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Articles in this section
- When will my order ship?
- How can I track my order?
- Can I cancel an order?
- Why was an item canceled from my order?
- How do I return an item?
- How do I exchange an item?
- How do I check the status of my return?
- Do you restock items?
- How do I submit a warranty claim?
- Do promo codes have restrictions?